1. Copyrights, trade marks and trading names
    1. Bond Telegram(s), Bond Telegram Message(s), Baby Bond Telegram(s), Wedding Bond Telegram(s), Anniversary Bond Telegram(s), Graduation Bond Telegram(s), Business Bond Telegram(s), the Bond Telegram crown logo are all trade marks or trading names of Bond Telegram Company Ltd.
    2. All information on our Web site, including but not limited to images, photographs, written descriptions, product features together with the 'look and feel' of this Web site are the copyright of Bond Telegram Company or its partner companies or its suppliers.
    3. We would ask you to respect our terms and copyright which allow you to copy content for personal use only. To buy additional rights, please contact us via our contact page. For media enquiries please refer to our media centre.
  2. Delivery
    1. Whilst every effort is made to ensure items are dispatched in a timely manner, ultimate delivery is subject to third party services such as our nominated courier(s) or national or international postal services, over which we have no control. Therefore, delivery on a specific day or date cannot be guaranteed.
    2. For time-critical delivery it is important for you to leave sufficient time to enable the item to arrive safely and in a timely manner. We undertake to dispatch products to the address you provide to us, for which a signature upon receipt from a responsible person over the age of 18 shall be required.
    3. It is your responsibility to ensure the mailing address is full and accurate.
  3. Variations in colour, texture and pattern
    1. Although we make every effort to ensure photographs accurately represent the products to which they refer, it should be noted that not all computer screens are set the same and that operating systems may differ slightly in the way colour is displayed.
    2. Please note that each product we create is an individual one-off piece, there will inevitably be some difference in areas of colour, texture and patterning when comparing one item to another as each creation is unique.
  4. Online/offline information
    1. We have made every effort to ensure that all information we give, either online or offline, is accurate. However, it should be noted that some information has been given by our partners and suppliers and as such no guarantee is given or implied as to accuracy of information or suitability of a particular product.
    2. The onus is on you to make necessary checks prior to any commitments being made. We are always here and ready to answer any questions you may have.
  5. Order cancellation request
    Cancellation of an order may be acceptable under the following terms:
    1. A cancellation request must be given to us in writing prior to any creative or production work commencing
    2. A cancellation request must be acknowledged and confirmed in writing by us as having been accepted.
    3. In the event a cancellation request is refused, an explanation for such refusal shall be provided and in such circumstances any money paid will not be refunded.
    4. You will be charged for any work already undertaken to the point of a cancellation request being acknowledged.
  6. Refunds
    1. As each Bond Telegram is a custom-made one of a kind no refunds are given.
    2. We will, however, offer to make right any issues you may have arising from defect or damage in transit. Any limitations placed upon you by us do not affect your statutory rights.
  7. Right to amend terms
    1. We reserve the right to amend Terms without notice.
    2. Our 'Terms' and 'Legal Notices' sections should be read prior to any commitment on your part being made.
  8. Matters of caution when wall mounting
    1. Caution should be exercised when drilling or hammering a nail into a wall as there may be sub-face electrical wiring or pipework - causing structural damage or personal injury.
    2. If in any doubt regarding wall mounting of a framed Bond Telegram, then a suitably qualified person should be consulted prior to any drilling or hammering.
  9. Errors and or omissions
    1. Should you encounter any errors or omissions within our Web site or our products we would be grateful for you to draw this to our attention as soon as possible.
    1. All material on this Web site is the property of Bond Telegram Company or its partners and suppliers and is subject to copyright. All trademarks, names, logos and other intellectual property is also owned by Bond Telegram Company or its partners and suppliers. Any modification, transmission, hiring, copying, reusing or otherwise using the content of this web site for any purpose is strictly prohibited.
    2. Whilst Bond Telegram Company endeavours to provide accurate and complete information, it will not be liable to any person or company for any loss or damage which may arise directly or indirectly from the use of this Web site (or any inability to use it) or any of the information contained on this Web site. This Web site and the information and material which it contains are subject to change without notice. All warranties, whether express or implied as to the accuracy or completeness of the information contained on this Web site or in respect of any materials or products referred to on this Web site are hereby excluded to the extent permitted by law. Bond Telegram Company makes no representation as to the fitness of any product for any particular purpose.
    3. Links on this web site may lead to other Web sites. The content, accuracy and function of such Web sites is put outside the control of Bond Telegram Company who accept no responsibility for the content, accuracy or function of such Web sites, nor does Bond Telegram Company endorse the contents of such sites unless expressly stated.
    4. You may choose to provide information to Bond Telegram Company about yourself or your company in the course of using this Web site. By doing so you expressly consent to Bond Telegram Company using this data. You also consent to Bond Telegram Company transferring the data to third party companies throughout the world for such purposes as order fulfillment and delivery. Any information you provide will not be sold to any third party. The information may also be used internally by Bond Telegram Company to assess the function of our Web site and the needs of our customers.
    5. Any communication or material which you transmit to Bond Telegram Company through this Web site or otherwise via the Internet will be treated as non-confidential unless expressly marked as such. Any communications and other material which you send to Bond Telegram Company is and shall remain the property of Bond Telegram Company and may be used for any purpose whatsoever, commercial or otherwise without compensation.
    1. Product technical information and third party data has been obtained from the original manufacturers and is offered in good faith in accordance with the company's conditions to determine fitness for use.
    2. In accordance with a policy of continuous improvement we reserve the right to amend products without notice.
    1. To guard against mistakes or delays the message originator hereinafter referred to as 'Sender' of the message should check all message content carefully, in particular the Sender should ensure that the intended recipient's name has been entered correctly and that all necessary information required for proper postal delivery is full and accurate, prior to approving a message to be sent. Unless otherwise indicated on its face, this is an un repeated message and paid for as such, in consideration whereof it is agreed between the Sender of the message and this Company as follows:
    2. The Company shall not be liable for damages, mistakes or delays in delivery, or for non-delivery, of any message received beyond the sum the Sender has paid; nor for mistakes or delays in delivery, or for non-delivery; of any re-sent message beyond any sum paid for such re-sent message, unless specially valued; nor in any such case for delays arising from interruption in third party postal services howsoever caused.
    3. In any event the Company shall not be liable for mistakes or delays in delivery, or non-delivery, of any message whether caused by the negligence of its servants or otherwise, beyond the actual loss, not exceeding in any event the sum paid by the Sender, at which amount the Sender of each message represents the message is valued, unless a greater value is stated in writing by the Sender thereof at the time the message is accepted by the Company for delivery.
    4. The Company is hereby made the agent of the Sender, without liability, to forward the Sender's message via whatever postal or courier service the Company chooses to reach its destination.
    5. Except as otherwise indicated the amount paid covers delivery to a recognised address. For delivery to an address outside the United Kingdom responsibility for delivery will pass to a postal service provider within the country the message is to be delivered, with the understanding that the Sender shall pre-pay all costs associated with such delivery.
    6. No responsibility attaches to this Company concerning messages until the same is confirmed in writing as accepted; when a message is sent for delivery by an agent of the Company, he acts for that purpose as the agent of the Sender.
    7. The Company's tariff governing charges for classes, shall apply to all messages in each of such respective classes to all the foregoing terms.
    8. No employee of the Company is authorised to vary the foregoing.
  13. Bond Telegram messages, of the Sender's own composition, are sent via the Company's nominated courier or postal service provider; accordingly it is understood and agreed by the Sender that the Company shall provide to the Company's nominated courier or postal service provider information supplied by the Sender to enable safe and accurate delivery of the message to the address as stipulated by the Sender.
  14. Additional charges apply to messages requiring delivery outside of the United Kingdom.
  15. Acceptable Use Policy for Bond Telegram Company Web site
    1. This acceptable use policy applies to all users of, and visitors to, our Web site. Your use of our Web site means that you accept, and agree to abide by the terms of use and this acceptable use policy.
      You may use our Web site only for lawful purposes. You may not use our Web site in any way that breaches any applicable law or regulation or: to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
      A Bond Telegram must not contain any defamatory, obscene, discriminatory or inflammatory material and must not promote violence, discrimination or sexually explicit material. Bond Telegram content must not be unlawful or illegal or be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
    4. We reserve the right to remove any content which in our sole discretion breaches these terms.
    5. We accept no liability for any actions taken by us in response to any non-compliance with this acceptable use policy.
    6. The responses described in this policy are not limited, and we may take any other action we deem appropriate in any circumstances.
    7. Please contact us via our contact form on the contact page to report any inappropriate or offensive material.
  16. Privacy notice
    Please refer to our privacy notice
  17. Terms and conditions
    Please refer to our terms and conditions
  18. E-mail policy
    Please refer to our e-mail policy
Copyright © Bond Telegram Company Ltd. 2009 - 2023

Bond Telegram Company Ltd. Registered office: 199 Roundhay Road, Leeds, West Yorkshire, LS8 5AN.
Registered in England. Company registration number: 7653112. VAT no: GB114118753